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Castle Hot Tubs

OUR SERVICING & MAINTENANCE

Castle Hot Tubs have many years of experience in servicing, repairing and moving hot tubs and spas throughout Mid, West & South Wales.
We provide several different services to make your life easier when it comes to repairing or maintaining your hot tub.

Our Team

CERTIFIED SERVICING

All of our engineers have completed the BISHTA/NICEIC Electrical Final Connections for Spas and Hot Tubs Training Course, as well as Gecko Alliance Certified Technician training and are therefore familiar with a huge range of hot tubs and spas, whether or not they were initially provided by us.  Our Senior Engineers are Pool & Hot Tub Professionals Association Certified Hot  Tub Technicians.

Take advantage of our Annual Service Plans and spread the cost over 12 months – essential if you are operating a hot tub in a business setting!

Or check out our individual service call-out options, below.

Balboa-Training-Badge

£85 – £120*

Includes 1 hour to diagnose and resolve any problems with your hot tub.

If new parts are required our engineer will quote you on any recommended parts to complete repairing your hot tub.

If the repair requires work over 1 hour you will be charged at an hourly rate of £45.

There may also be a fuel charge, depending on your distance from our service hubs.

*£85 call-out charge for hot tubs supplied and installed by Castle Hot  Tubs.  £120 call-out charge for hot tubs supplied by third-parties.

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

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£149

Drain down spa, hoover out bottom and jets. clean filters, refill and re-commission.

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

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REQUEST A BOOKING ONLINE

£245

Add biofilm eliminator to spa and flush through jets, drain down spa, hoover out bottom and jets.  Add vinyl protector to cover, refill and re-commission.

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

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Call us on 01348 840509
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REQUEST A BOOKING ONLINE

£149

Winterise – Drain down spa, hoover out bottom and jets, clean filters & replace cover.

Spring Refill – Winter damage inspection, seal check, general clean, apply vinyl cover protector, refill water and commission ready for use

Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.

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REQUEST A WINTERISE ONLINE

 

REQUEST A SPRING REFILL ONLINE

£295

26 point hot tub inspection to include replacement heater seals, diverter lubrication, biofilm eliminator added to spa and flush through jets. Drain down spa, hoover out bottom and jets, add vinyl protector to cover, refill and re-commission.

*excludes any parts needed

 

We can also offer Swim Spa servicing, please call us for prices

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REQUEST A BOOKING ONLINE

£ Call For A Quote

We can move your hot tub! If you need to move a hot tub within southwest Wales, we have a number of options for you.

We can remove your hot tub and then simply deliver it to the destination.

We can remove your hot tub and then deliver, set up and commission it.

We can remove your hot tub and then store if for you at are secure premises for an agreed time and price.

Please note that if a crane is required for removal and/or delivery, it is your responsibility to arrange and organise.

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Call us on 01348 840509
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REQUEST A BOOKING ONLINE

Great to deal with and High quality goods.

Robert B
5

Excellent product and quick service

DAVID E
5

Excellent service good value would recommend to family and friends

Martin G
5

Buy from this company regularly. Always good prices and great customer service wirh quick delivery. Would recommend

Katherine W
5

Swift to respond ☺️

Neil B
5

Excellent value, ans quick free delivery. Thank You

John S
5

Jenny was absolutely perfect, reviewed my problem, and came up with the answer. The failure code was down to partial blockage of the spa filters caused by the degradation of the plastic bubble pool cover sheet which I found after being pointed in the right direction. Brilliant result with new filters ordered, I thought I would have to replace the filter/heater motor at great expense. Thank you again Stuart

Stuart G
5

Always great customer service

Linda L
5

Goods as expected delivered on time in perfect condition

Graham G
5

Super quick. Part fitted perfectly would recommend seller.

David M
5

Consistently an excellent service.

Fiona J
5

Good quick service.

Pete W
5

Castle Hot Tubs were super helpful on the phone. Great value and efficient service and delivery.

Richard S
5

Always friendly, swift service

Sue D
5

Great service, great value, really rapid delivery

Anthony G
5

always excellent service from Castle Hot Tubs, and the delivery of orders is efficient and timely. Products are varied and cost-effective. Highly recommend

Sharon S
5

Great Company to deal with, also give a discount to regular customers. I recommend them

Russ Q
5

Item received promptly and well packaged.

Sandra R
5

Great service, as always. Good products and prompt delivery, thank you.

Justin L
5

Excellent clear robust sign

Dawn W
5

Very quick delivery and an excellent filter

David P
5