£85 - £149*
We can help with issues like:
- Error codes
- FLO Issues
- Leaks
- Not heating
- Loud or unusual noises
- Jets not working
Our engineers will diagnose the issue and provide clear next steps.
Call-Out Charges:
- £85 – Hot tubs supplied and installed by Castle Hot Tubs
- £149 – Hot tubs supplied by third parties
Additional Details:
- Callout Charge includes 1 hour to diagnose and resolve issues
- Repairs exceeding 1 hour are charged at £45 per additional hour
- There may also be a fuel charge, depending on your distance from our service hubs
- If new parts are required our engineer will quote you on any recommended parts to complete repairing your hot tub.
Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.
£345
Regular servicing:
- Extends the lifespan of your hot tub
- Prevents costly breakdowns
- Improves water quality and safety
- Keeps your warranty protected
- Ensures energy-efficient performance
A small maintenance visit now can prevent major repair costs later.
Our Full Service includes a comprehensive inspection and maintenance service to keep your spa running at its best:
26-point inspection of your hot tub’s key components and systems
Replacement of heater seals to prevent leaks
Lubrication of diverters to ensure smooth operation
Biofilm eliminator treatment circulated through the jets to clean internal pipework
Drain down the spa and hoover out debris from the bottom and jets
Apply vinyl protector to the spa cover to extend its lifespan
Refill and re-commission the spa, including system check and water balance
*Please note: Any additional parts required for repairs are not included.
Recommended: Every 12 months
We can also offer Swim Spa servicing, please call us for prices
£175
This service includes a full water change and system refresh to keep your spa clean, safe, and running efficiently.
What’s included:
Drain down the spa – Fully empty all existing water from the spa.
Clean the shell – Hoover and remove debris from the bottom of the spa and jet housings.
Clear residual water and build-up – from the jets and pipework.
Filter clean – Thoroughly clean spa filters to remove dirt, oils, and debris.
Refill the spa – Refill with fresh water.
Re-commission the spa – Restart the system and balance water chemistry.
This service helps maintain water quality, improves performance, and extends the life of your spa components.
Recommended: Every 3–4 months
Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.
£295
A deeper clean designed to remove hidden build-up and restore your spa to its best condition.
What’s included:
Add biofilm eliminator – Circulate a specialist cleaner through the system to break down biofilm and internal buildup within the pipework and jets.
System flush – Run the treatment through all jets to ensure a thorough internal clean.
Drain down the spa – Fully empty the spa once the system has been cleaned.
Clean the shell – Hoover and remove debris from the bottom of the spa and around the jets.
Protect the cover – Apply vinyl protector to help condition and extend the life of your spa cover.
Refill and re-commission – Refill with fresh water, restart the system, check operation, and balance the water chemistry.
This service is ideal for improving water quality, removing hidden contaminants, and giving your spa a complete refresh.
Recommended: Every 3–4 months
Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.
£175
Winterise
Prepare your spa for the off-season to prevent damage and keep it in top condition.
Includes:
- Drain down the spa
- Hoover out debris from the bottom and jets
- Clean spa filters
- Replace and secure the cover
Spring Refill
Get your spa ready for the season with a thorough inspection and refresh.
Includes:
- Inspect for winter damage and check all seals
- General clean of the spa and jets
- Apply vinyl protector to the cover
- Refill with fresh water and commission for safe, ready-to-use operation
Please note our service department is experiencing a high volume of call-outs, as a result we are booking routine appointments approximately 7-14 days ahead.
£Call For A Quote
We can move your hot tub! If you need to move a hot tub within southwest Wales, we have a number of options for you
Relocate within the property – Move your hot tub to a different position in your garden safely and efficiently.
Relocate to a new property – We remove and transport your hot tub to your new home with care.
Relocate & Commission – We remove, deliver, set up, and commission your hot tub so it’s ready for immediate use.
Relocate & Store – We remove and store your hot tub at our secure premises for an agreed period and price.
Please note: If a crane is needed for removal or delivery, it is your responsibility to arrange and organise
£395
Regular servicing:
- Extends the lifespan of your hot tub
- Prevents costly breakdowns
- Improves water quality and safety
- Keeps your warranty protected
- Ensures energy-efficient performance
A small maintenance visit now can prevent major repair costs later.
Our Full Service includes a comprehensive inspection and maintenance service to keep your spa running at its best:
26-point inspection of your swim spa’s key components and systems
Replacement of heater seals to prevent leaks
Lubrication of diverters to ensure smooth operation
Biofilm eliminator treatment circulated through the jets to clean internal pipework
Drain down the spa and hoover out debris from the bottom and jets
Apply vinyl protector to the spa cover to extend its lifespan
*Please note: Any additional parts required for repairs are not included.
Recommended: Every 12 months
DID YOU KNOW WE OFFER ANNUAL SERVICE PLANS?
Keep your hot tub in top condition all year round with a Castle Hot Tubs Annual Service Plan. Regular professional servicing helps prevent costly repairs, maintains water quality, and ensures your spa is always safe and enjoyable.
Benefits of an Annual Service Plan:
Peace of mind – Regular inspections and maintenance reduce the risk of unexpected breakdowns.
Extended lifespan – Routine checks and cleaning help protect pumps, heaters, and pipework.
Better water quality – Filtration, cleaning, and chemical balancing ensure your water is safe, clean, and comfortable.
Cost savings – Early detection of wear or faults can save you money on major repairs.
Professional care – All work is carried out by qualified, certified technicians trained in spa maintenance.
Take advantage of our Annual Service Plans – essential if you are operating a hot tub in a business setting!
Platinum Hot Tub Service Plan
£899.00Gold Hot Tub Service Plan
£660.00
Or split the cost with our Pay Monthly options
Gold Swim Spa Service Plan Pay Monthly
£55.00 / month for 12 monthsPlatinum Hot Tub Service Plan Pay Monthly
£74.91 / month for 12 monthsGold Hot Tub Service Plan Pay Monthly
£55.00 / month for 12 months
CERTIFIED SERVICING
All of our engineers have completed the BISHTA/NICEIC Electrical Final Connections for Spas and Hot Tubs Training Course, as well as Gecko Alliance Certified Technician training and are therefore familiar with a huge range of hot tubs and spas, whether or not they were initially provided by us. Our Senior Engineers are Pool & Hot Tub Professionals Association Certified Hot Tub Technicians.
Take advantage of our Annual Service Plans and spread the cost over 12 months – essential if you are operating a hot tub in a business setting!
Or check out our individual service call-out options.




CHECK OUT SOME OF OUR LATEST REVIEWS

AREAS WE COVER
Professional Hot Tub Servicing Across South & West Wales
Our experienced service engineers provide hot tub maintenance, repairs and water care support across a wide area of South, Mid and West Wales.

Postcode Coverage
We service customers primarily within the SA and CF postcode areas.
If you’re unsure whether we cover your location, simply get in touch — our team will be happy to confirm availability.
📞 Call us on 01348 840509
Pembrokeshire
Including:
- Haverfordwest
- Milford Haven
- Pembroke
- Tenby
- Fishguard
- Johnston
- Hayscastle
- Newport
- Dinas
Carmarthenshire
Including:
- Carmarthen
- Llanelli
- Ammanford
- Llandeilo
- Kidwelly
Ceredigion (Cardiganshire)
Including:
- Cardigan
- Crymych
- Aberporth
- St Dogmaels
- Boncath
Swansea & Surrounding Areas
Including:
- Swansea
- Gorseinon
- Pontarddulais
- Neath
- Port Talbot





