ABOUT
US
Established in 2003 Castle Hot Tubs is a family run business based in Pembrokeshire, West Wales. We pride ourselves on a friendly, knowledgeable and non pushy service unequalled in the industry. As the largest independent hot tub dealer in Wales we have access to a huge variety of hot tubs, swim spas, saunas and garden furniture. We also stock a wide range of chemicals, filters, spare parts and accessories at very competitive prices and for this reason have become the UK’s first choice one stop hot tub shop!
UNRIVALLED SERVICE, CHOICE & VALUE
Are you looking for a hot tub for domestic use? An athlete looking to supplement your training regime with a swim spa? Or do you operate a holiday cottage or park?
Whatever your requirements, Castle Hot Tubs have the knowledge, experience and range to be able to offer you the perfect fit.
We pride ourselves on excellent service, working with you to find out your needs and then making sure you are provided with all the information needed to make the best decision.
Excellence
QUALITY GUARANTEED
As an independent dealer, we have access to the very best hot tubs available on the market. Our premium range of hot tubs are manufactured and imported from America. These are very high quality products and offer an industry leading warranty. We also supply a range of carefully selected hot tubs assembled in the Far East. These offer a very high specification and incredible value. Our Far East assembled spas are made from high quality components – including American made Aristec Acrylic shells and Balboa control panels.
We stock and have access to wide variety of hot tub, swim spa and swimming pool parts at great prices! We offer hot tub servicing in Pembrokeshire, Carmarthenshire, Cardiganshire and Swansea, covering most of Wales our hot tub engineers will be able to help you repair any problems you may come across. Our team can also provide deep clean and spa winterisation services.
Castle Hot Tubs are BISHTA (British and Irish Hot Tub Association) members. Our staff are trained and certified in water management and you can be assured you will get quality advice and knowledge to help you look after your water. If you have any questions, don’t hesitate to get in contact with our friendly team who will be more than happy to help you out.
Castle Hot Tubs are BISHTA (British and Irish Hot Tub Association) members
MEET THE TEAM
Established in 2003 Castle Hot Tubs is a family run business based in Pembrokeshire, West Wales. We pride ourselves on a friendly, knowledgeable and non pushy service unequaled in the industry.
Supposed to be semi-retired, but still working hard, Dieter is one of the founding directors of Castle Hot Tubs. He is in charge of product procurement and dealing with our suppliers.
Disney fanatic Sarah doesn’t drink pints or play football but she’s our water girl! Fact: Sarah has been to almost every Disney Land in the world and loves to Salsa dance.
Like Dieter, Sally is also supposed to be semi-retired but is still working hard. Sally is one of the founding directors at Castle Hot Tubs. With many years of experience in the industry Sally has a great knowledge of water chemistry and can help you out with any technical water question you may have. You’ll often find her in the kitchen cooking something yummy for the staff.
After owning her own café for several years, Jen joined us temporarily to help out when Covid-19 first started, and we just haven't let her leave.
Yan has worked in the family business since January 2012. He is the General Manager of Castle Hot Tubs keeping an eye on all the different departments, now based in our Johnston showroom. Yan enjoys taking part in the technical questions of hot tubs and spas regarding parts and repairs. He’s a walking encyclopaedia of everything hot tub related.
Fact: Yan is a PADI diving instructor and lived in Mexico for 7 years.
Rhiannon has worked with us since May 2013. She speaks English and Welsh, is PA to Sally and also deals with the logistics of our hot tub sales.
Fact: will NEVER say no to a Strongbow!
Rumour has it that Mark is an awesome dancer, but talk of a future appearance on Strictly Come Dancing is unconfirmed.
Mark is our head spa technician in Swansea and has completed training from Gecko, Balboa and also hold the PHTA certified Hot Tub Technician cerftificate.
Rugby and food obsessed. A passionate member of Fishguard and Goodwick and district Round Table.
Football mad Toni is a massive Swansea City fan and would put his football knowledge to test against anyone!
Sonny, also known Bwrw Glaw as to his colleagues is our excellent spa tech looking after hot tubs in beautiful Pembrokeshire.
Sonny has completed training from Gecko and Balboa and is also a PHTA cetified hot tub technician.
There is nothing this man cannot fix after a good nap!!
Josh is our AI avatar (though he insists he’s real).
Cameron works really hard to ensure your orders are safely dispatched, on-time. One day he will live in a tree house and be self-sufficient.
Jake is normally found packing filters with a pack of chocolate bourbons on the go, whilst singing along loudly to some questionable music.
Forklift extraordinaire, Jake also unloads most of our deliveries.
Paul may be new to the hot tub world, but he’s already racking up 5-star reviews thanks to his dedication, attention to detail, and friendly approach. He loves getting hands-on with repairs and maintenance, making sure every soak is smooth and worry-free.
Off the clock, Paul is a passionate football player, bringing the same teamwork, focus, and energy from the field into every job he does. Whether it’s fixing a hot tub or talking strategy on the pitch, Paul’s commitment and enthusiasm always shine through.
