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Castle Hot Tubs

ABOUT CASTLE HOT TUBS

Established in 2003 Castle Hot Tubs is a family run business based in Pembrokeshire, West Wales. We pride ourselves on a friendly, knowledgeable and non pushy service unequaled in the industry. As the largest independent hot tub dealer in Wales we have access to a huge variety of hot tubs, swim spas, saunas and garden furniture. We also stock a wide range of chemicals, filters, spare parts and accessories at very competitive prices and for this reason have become the UK’s first choice one stop hot tub shop!

Our Team

UNRIVALLED SERVICE, CHOICE & VALUE

Are you looking for a hot tub for domestic use? An athlete looking to supplement your training regime with a swim spa? Or do you operate a holiday cottage or park?

Whatever your requirements, Castle Hot Tubs have the knowledge, experience and range to be able to offer you the perfect fit.

We pride ourselves on excellent service, working with you to find out your needs and then making sure you are provided with all the information needed to make the best decision.

About Quality

QUALITY GUARANTEED

As an independent dealer, we have access to the very best hot tubs available on the market. Our premium range of hot tubs are manufactured and imported from America. These are very high quality products and offer an industry leading warranty. We also supply a range of carefully selected hot tubs assembled in the Far East. These offer a very high specification and incredible value. Our Far East assembled spas are made from high quality components – including American made Aristec Acrylic shells and Balboa control panels.

We stock and have access to wide variety of hot tub, swim spa and swimming pool parts at great prices! We offer hot tub servicing in Pembrokeshire, Carmarthenshire, Cardiganshire and Swansea, covering most of Wales our hot tub engineers will be able to help you repair any problems you may come across. Our team can also provide deep clean and spa winterisation services.

Castle Hot Tubs are BISHTA (British and Irish Hot Tub Association) members. Our staff are trained and certified in water management and you can be assured you will get quality advice and knowledge to help you look after your water. If you have any questions, don’t hesitate to get in contact with our friendly team who will be more than happy to help you out.

SHOWROOMS

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Our welcoming new showroom in Penrice Court, Swansea displays a lot of our range of hot tubs and also stocks a wide variety of chemicals. Pop in today to view our range of luxurious hot tubs.

FIND OUT MORE

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Hot tub and pool chemicals are essential for the maintenance and hygiene of your hot tub. Our hot tub chemicals are the best in the industry.

FIND OUT MORE

project name will be here project name will be here

Hot tub and pool chemicals are essential for the maintenance and hygiene of your hot tub. Our hot tub chemicals are the best in the industry.

FIND OUT MORE

MEET THE TEAM

Established in 2003 Castle Hot Tubs is a family run business based in Pembrokeshire, West Wales. We pride ourselves on a friendly, knowledgeable and non pushy service unequaled in the industry.
  • TEAM MEMBERS
Dieter

Dieter

Director

Dieter

Supposed to be semi-retired, but still working hard, Dieter is one of the founding directors of Castle Hot Tubs. He is in charge of product procurement and dealing with our suppliers.

Dieter

Director

Dieter

Sally

Director

Dieter

Like Dieter, Sally is also supposed to be semi-retired but is still working hard. Sally is one of the founding directors at Castle Hot Tubs. With many years of experience in the industry Sally has a great knowledge of water chemistry and can help you out with any technical water question you may have. You’ll often find her in the kitchen cooking something yummy for the staff.

Sally

Director

Dieter

Yan

General Manager

Dieter

Yan has worked in the family business since January 2012. He is the General Manager of Castle Hot Tubs keeping an eye on all the different departments, now based in our Johnston showroom. Yan enjoys taking part in the technical questions of hot tubs and spas regarding parts and repairs. He’s a walking encyclopaedia of everything hot tub related.Fact: Yan is a trained diving instructor and lived in Mexico for 6 years.

Yan

Sales Director & General Manager

Dieter

Jen

Operations Manager

Dieter

After owning her own café for several years, Jen joined us temporarily to help out when Covid-19 first started, and we just haven't let her leave.

Jen

Operations Manager

Dieter

Rhiannon

Duty General Manager

Dieter

Rhiannon has worked with us since May 2013. She speaks English and Welsh, is PA to Sally and also deals with the logistics of our hot tub sales.Fact: will NEVER say no to a Strongbow!

Rhiannon

Duty General Manager

Dieter

Paul

Distribution Manager

Dieter

Paul is our distribution manager and has worked at Castle Hot tubs since February 2012. Heading up our packing team Paul is in charge of quality control, he is also our ‘go to’ man when it comes to anything computer related! Fact: Paul used to run his own pub, he also has one of our gorgeous kittens that we rescued in 2016.

Paul

Distribution Manager

Dieter

Toni

Area Manager

Dieter

Football mad Toni is a massive Swansea City fan and would put his football knowledge to test against anyone!

Toni

Area Manager (Swansea)

Dieter

Louise

Sales Executive (Bridgend)

Dieter

Louise enjoys the outdoors, hiking, baking and eating cake. Not necessarily all at the same time! She loves talking to customers and being helpful.

Louise

Sales Executive (Bridgend)

Dieter

Paul B

Service and Repairs Customer Service

Dieter

Paul B joined us on for the summer on a temporary contract on deliveries, but we liked him so much we forced him to stay in the office.He has a vast knowledge of our spas gained from delivering and cannot do enough to help.Affectionately known as Carol, keeper of the office tuck shop.

Paul B

Service and Repairs Customer Service

Dieter

Andie

Customer Services

Dieter

Pop master extraordinaire Andie is always happy to help and advise.Andie hasn't been with the company for long but he's fitted in with our Friendly Company ethos perfectly. His work ambition is to win as many customer service awards as possible, with his kind and caring attitude he's well on his way.

Andie

Customer Service

Dieter

Steffan

Hot Tub Technician

Dieter

Dieter

Sonny

PHTA Certified Hot Tub Technician

Dieter

Sonny, also known Bwrw Glaw as to his colleagues is our excellent spa tech looking after hot tubs in beautiful Pembrokeshire.Sonny has completed training from Gecko and Balboa and is also a PHTA cetified hot tub technician.There is nothing this man cannot fix after a good nap!!

Sonny

PHTA Certified Hot Tub Technician (Pembrokeshire)

Dieter

Mark

PHTA Certified Hot Tub Technician

Dieter

Rumour has it that Mark is an awesome dancer, but talk of a future appearance on Strictly Come Dancing is unconfirmed.Mark is our head spa technician in Swansea and has completed training from Gecko, Balboa and also hold the PHTA certified Hot Tub Technician cerftificate.

Mark

PHTA Certified Hot Tub Technician (Swansea)

Dieter

Josh

Hot Tub Installer

Dieter

Josh is one of our hot tub install crew members. This one might look scary, but he’s a lovable rogue with GSOH, all his own teeth and a tendency to be a bit peculiar.  Ask him about his Disney tattoos

Josh

Hot Tub Installer

Dieter

Gwil

Hot Tub Installer

Dieter

Rugby and food obsessed. A passionate member of Fishguard and Goodwick and district Round Table.

Gwil

Hot Tub Installer

Dieter

Aaron

Hot Tub Installer

Dieter

The longest serving member of our install crew. Aaron is a gentle giant with a new found enthusiasm for weightlifting and keeping fit.

Aaron

Hot Tub Installer

Dieter

Sam

Line Supervisor

Dieter

Sam is our packing line supervisor and all-round family man. Fact: Multi-talented Sam can turn his hand to anything from building shelves, fixing hot tubs to full loft conversions!

Sam

Line Supervisor

Dieter

Cameron

Warehouse Assistant

Dieter

Cameron works really hard to ensure your orders are safely dispatched, on-time. One day he will live in a tree house and be self-sufficient.

Cameron

Warehouse Assistant

Dieter

Jake

Warehouse Assistant

Dieter

Jake is normally found packing filters with a pack of chocolate bourbons on the go, whilst singing along loudly to some questionable music.Forklift extraordinaire, Jake also unloads most of our deliveries.

Jake

Warehouse Assistant

Dieter

Adrian

Marketing

Dieter

One time surfer and coastal path runner, Adrian finally found his niche as our hot tub test pilot, occasionally called in for marketing duties when needed.

Adrian

Marketing

Dieter

It Could Be YOU!

Dieter

We are looking to recruit talented individuals. If working with us sounds like your next dream career move, we would love to hear from you! Have something great to offer us? Tell us about it by completing an application form and tell us why we would make such a great match!

Dieter

Dieter

Director

dieter

Supposed to be semi-retired, but still working hard, Dieter is one of the founding directors of Castle Hot Tubs. He is in charge of product procurement and dealing with our suppliers.

Dieter

Director

Dieter

Sally

Director

dieter

Like Dieter, Sally is also supposed to be semi-retired but is still working hard. Sally is one of the founding directors at Castle Hot Tubs. With many years of experience in the industry Sally has a great knowledge of water chemistry and can help you out with any technical water question you may have. You’ll often find her in the kitchen cooking something yummy for the staff.

Sally

Director

Dieter

Yan

General Manager

dieter

Yan has worked in the family business since January 2012. He is the General Manager of Castle Hot Tubs keeping an eye on all the different departments, now based in our Johnston showroom. Yan enjoys taking part in the technical questions of hot tubs and spas regarding parts and repairs. He’s a walking encyclopaedia of everything hot tub related.Fact: Yan is a trained diving instructor and lived in Mexico for 6 years.

Yan

Sales Director & General Manager

Dieter

Jen

Operations Manager

dieter

After owning her own café for several years, Jen joined us temporarily to help out when Covid-19 first started, and we just haven't let her leave.

Jen

Operations Manager

Dieter

Rhiannon

Duty General Manager

dieter

Rhiannon has worked with us since May 2013. She speaks English and Welsh, is PA to Sally and also deals with the logistics of our hot tub sales.Fact: will NEVER say no to a Strongbow!

Rhiannon

Duty General Manager

Dieter

Paul

Distribution Manager

dieter

Paul is our distribution manager and has worked at Castle Hot tubs since February 2012. Heading up our packing team Paul is in charge of quality control, he is also our ‘go to’ man when it comes to anything computer related! Fact: Paul used to run his own pub, he also has one of our gorgeous kittens that we rescued in 2016.

Paul

Distribution Manager

Dieter

Toni

Area Manager

dieter

Football mad Toni is a massive Swansea City fan and would put his football knowledge to test against anyone!

Toni

Area Manager (Swansea)

Dieter

Louise

Sales Executive (Bridgend)

dieter

Louise enjoys the outdoors, hiking, baking and eating cake. Not necessarily all at the same time! She loves talking to customers and being helpful.

Louise

Sales Executive (Bridgend)

Dieter

Paul B

Service and Repairs Customer Service

dieter

Paul B joined us on for the summer on a temporary contract on deliveries, but we liked him so much we forced him to stay in the office.He has a vast knowledge of our spas gained from delivering and cannot do enough to help.Affectionately known as Carol, keeper of the office tuck shop.

Paul B

Service and Repairs Customer Service

Dieter

Andie

Customer Services

dieter

Pop master extraordinaire Andie is always happy to help and advise.Andie hasn't been with the company for long but he's fitted in with our Friendly Company ethos perfectly. His work ambition is to win as many customer service awards as possible, with his kind and caring attitude he's well on his way.

Andie

Customer Service

Dieter

Steffan

Hot Tub Technician

dieter

Dieter

Sonny

PHTA Certified Hot Tub Technician

dieter

Sonny, also known Bwrw Glaw as to his colleagues is our excellent spa tech looking after hot tubs in beautiful Pembrokeshire.Sonny has completed training from Gecko and Balboa and is also a PHTA cetified hot tub technician.There is nothing this man cannot fix after a good nap!!

Sonny

PHTA Certified Hot Tub Technician (Pembrokeshire)

Dieter

Mark

PHTA Certified Hot Tub Technician

dieter

Rumour has it that Mark is an awesome dancer, but talk of a future appearance on Strictly Come Dancing is unconfirmed.Mark is our head spa technician in Swansea and has completed training from Gecko, Balboa and also hold the PHTA certified Hot Tub Technician cerftificate.

Mark

PHTA Certified Hot Tub Technician (Swansea)

Dieter

Josh

Hot Tub Installer

dieter

Josh is one of our hot tub install crew members. This one might look scary, but he’s a lovable rogue with GSOH, all his own teeth and a tendency to be a bit peculiar.  Ask him about his Disney tattoos

Josh

Hot Tub Installer

Dieter

Gwil

Hot Tub Installer

dieter

Rugby and food obsessed. A passionate member of Fishguard and Goodwick and district Round Table.

Gwil

Hot Tub Installer

Dieter

Aaron

Hot Tub Installer

dieter

The longest serving member of our install crew. Aaron is a gentle giant with a new found enthusiasm for weightlifting and keeping fit.

Aaron

Hot Tub Installer

Dieter

Sam

Line Supervisor

dieter

Sam is our packing line supervisor and all-round family man. Fact: Multi-talented Sam can turn his hand to anything from building shelves, fixing hot tubs to full loft conversions!

Sam

Line Supervisor

Dieter

Cameron

Warehouse Assistant

dieter

Cameron works really hard to ensure your orders are safely dispatched, on-time. One day he will live in a tree house and be self-sufficient.

Cameron

Warehouse Assistant

Dieter

Jake

Warehouse Assistant

dieter

Jake is normally found packing filters with a pack of chocolate bourbons on the go, whilst singing along loudly to some questionable music.Forklift extraordinaire, Jake also unloads most of our deliveries.

Jake

Warehouse Assistant

Dieter

Adrian

Marketing

dieter

One time surfer and coastal path runner, Adrian finally found his niche as our hot tub test pilot, occasionally called in for marketing duties when needed.

Adrian

Marketing

Dieter

It Could Be YOU!

dieter

We are looking to recruit talented individuals. If working with us sounds like your next dream career move, we would love to hear from you! Have something great to offer us? Tell us about it by completing an application form and tell us why we would make such a great match!

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